Frequently asked questions.

The listed price reflects payment by bank wire. Purchases may be subject to sales tax, which is added at checkout. In certain circumstances, credit-card payment is available with a 4% fee. Additional documents may be requested for credit-card payments for security purposes.

Domestic orders ship by FedEx Priority Overnight for a flat $100 fee. We do not ship on Fridays, Saturdays, or Sundays; Saturday delivery may be available for an additional fee.

Watches are shipped to an approved FedEx location and held for pickup. We will contact you with the nearest eligible location before shipping. Exceptions are considered individually and must be requested at the time of sale.

For international shipping, contact us before purchasing. The buyer is responsible for shipping, customs, duties, and related fees. International shipping is $500, and we may decline an order when insurance coverage is unavailable for the destination country.

Every item is guaranteed authentic unless a listing explicitly identifies an aftermarket component. Our watch team inspects each watch. Authorized Dealer warranty papers or cards are included unless the listing states otherwise, and an appraisal identifying the watch specifications and serial number is provided with each purchase.

All watches are pre-owned. Giganti Watches is an independent dealer and is not an Authorized Dealer or affiliated with the brands shown on this site. A watch described as unworn has not been worn or sized.

Unworn means the watch has never been worn. Mint means it has been worn but shows little to no evidence of wear. Pre-owned—good means there are signs of wear and/or the watch has been refinished.

We provide a 24-hour inspection period for the buyer to verify that the watch is as described and meets their expectations. A return must be requested within that period. We will provide a FedEx label, and the watch must be shipped back before a refund is issued. A refund may be subject to a restocking fee.

Returns are not accepted if the black tag has been removed. We may withhold a refund if the watch is returned with physical damage that was not present when it was originally shipped.

Yes. Submit the watch brand, model, reference, condition, and included accessories through our sell-or-trade form. A specialist may request photographs or more information before discussing an offer and next steps.

Private showroom appointments are available. Contact us or use the appointment page so the team can confirm the watch and timing before your visit.